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Return Policy

 
Germ Guardian provides a 30-day, money back guarantee on all products, including refurbished items, that were purchased. No restocking fee is charged if the orders are returned in perfect condition. In the event that your product was damaged in transit or there was an error in processing your order, please contact our customer service department for return instructions at 1-866-603-5900 or email support@germguardian.com
 
When returning an item please read the following:
  • Return the merchandise to us within 30 days of your original receipt of the order.
  • The products must be returned in new condition.
  • You must include all packaging materials.
  • Packing material must not be torn or damaged.
  • Must be returned in original packing box.
  • All items shipped back will be at owner's expense.
Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will refund the amount of the item(s) to your credit charge account not including shipping and handling fees. Shipping and Handling charges are not refundable.
 
If you have any questions regarding our return policy or the options that you have, please feel free to call toll free at 1-866-603-5900.